Payments, receipts & refunds
Payment
Tap Pay on the order, then choose:
Single payment
- Cash: enter the amount paid, and the cashier shows the change due.
- Card / mada:
- With a linked NearPay terminal: the amount is sent to the device and you'll see "Tap the card on the terminal". Once the bank approves, the payment records itself.
- Without a linked terminal: the customer taps on your terminal, then you confirm the payment on the cashier.
Split
When the customer pays part cash and part card: enter the amount for each method. The total must equal the amount due; the cashier shows the difference (remaining or over) until they match.
Tap Confirm payment.
What happens on payment
- A submitted sales invoice is created (simplified, or a tax invoice if the customer is a business with tax details).
- A receipt is created per payment method, to the cash or bank account linked to it.
- Quantities are deducted from the point of sale's warehouse.
- If your system is connected to ZATCA, the invoice is sent and marked Sent to ZATCA.
Card terminal messages
| Message | What to do |
|---|---|
| Card declined | Ask for another card or cash |
| Cancelled on the device | Try again |
| Card terminal not linked | Link it from Settings on the cashier. See Setup |
| Card terminal needs internet | If the customer paid on another terminal, you can record the payment manually |
Receipt
After Paid:
- The receipt prints automatically if auto-print is on, or tap print.
- Send the receipt to the customer by email or WhatsApp by entering their mobile.
- Tap New order to start again.
Past receipts
Tap Receipts to see paid sales. Search by invoice or order number, and reprint or resend any receipt.
Refund
- From Receipts open the receipt.
- Tap Refund, then confirm "Return this whole order and refund the customer".
- If paid on a NearPay terminal, tap the same card on the device to refund.
Rowdx creates a credit note for the invoice and a payment refunding the amount by the same method (for split payments: the first method on the order), and returns the quantities to stock. The receipt shows Refunded.
Refunds on the cashier are for the whole order. To return part of an order, create a credit note in the system.