Contact support
WhatsApp
Message us on WhatsApp from the green button on rowdx.com or from Help inside your system. Working hours are shown in the automatic reply outside them.
Email
Write to [email protected]. Please include:
- Your system address (e.g.
yourcompany.rowdx.com). - The screen you're on and the document number, if any.
- What you tried and what happened, with a screenshot if possible.
Sharing your screen with support
Support can see your screen and help directly — securely and with your consent:
- Press Ctrl + Shift + S, or from the menu under your name choose Share screen with support. On mobile it's under More.
- A 6-digit code appears in the middle of your screen. Read it to the support agent.
- The agent sees your screen and can point at what they're explaining, and can only take control after you approve.
Security
Passwords are never shown during sharing, and you can stop sharing at any time.
What we need to solve it fast
| Problem type | Send with it |
|---|---|
| An error when saving or submitting | A screenshot of the full message, and the document number |
| A wrong number in a report | The report name, filters and period, and the number you expect |
| An invoice rejected by ZATCA | The invoice number and the rejection message from the integration log |
| Printer or cashier | The printer and device model, and a screenshot of the settings |
| Subscription and payment | Your system address and the card's last 4 digits (never the full number) |
Never send your password
The Rowdx team will never ask for your password or verification code. Screen sharing makes that unnecessary.
Before contacting us
You may find the answer faster in:
- The FAQ
- Search at the top of the docs (Ctrl + K)